All handcrafted objects need love and care to maintain their beauty.
For jewelry that has been gold-, silver- or rhodium-plated expect the plating to fade over time. This happens unavoidably to all plated jewelry but with extra care you can extend the life of the plating. The speed at which the plating fades depends on multiple factors like your skincare products, level of perspiration or even your skin PH. Avoid contact with soap, perfume, hairspray, lotion or other face or body products. We recommend that you remove your jewelry when showering, swimming, washing your hands, styling your hair or using cleaning agents, as this will damage the plating.
For solid sterling silver jewelry, expect the silver to tarnish. Silver is a metal that reacts to air and humidity and therefore gets oxidized. It is an unavoidable natural process but thankfully it can be reversed (see below how to clean your jewelry).
Be extra careful with jewelry with stones and pearls. Stones are fragile and may break, crack or get scratched.
Store your jewelry away from direct sunlight and in their original packaging or in velvet jewelry boxes to avoid damage from air, humidity and contact with other items. Make sure that the storage area has low humidity. You can place a piece of chalk or a small bag of silica gel in the storage area to minimize tarnish.
Clean your sterling silver or fine jewelry by soaking them for a few minutes in warm soapy water. Then rinse well and gently rub them with a soft microfiber cloth. Do not using paper towels or harder cloths to avoid scratching. Do not immerse your gemstone or pearl jewelry to jewelry cleaning or polishing solutions.
If in doubt, it is preferable to seek professional cleaning services from a goldsmith or a reputed jewelry shop.
SHIPPING
We are open 7 days a week, excluding holidays. All orders with items in stock are shipped as soon as possible, in most cases on the next business day. Exception are the bespoke items and made-to-order pieces that have different shipping times.
QATAR
Shipping within Qatar is free and you will receive your order on the next business day.
There is also the option of same-day delivery, but you must place your order before 12.00 noon (local time). A flat fee of 40 QAR applies.
GCC
At the moment we ship only to Qatar and the neighboring Kuwait, Oman, Saudi Arabia and United Arab Emirates, but we will start shipping to more destinations soon.
All orders are shipped with DHL Express. Allow 3-5 business days for delivery. For orders over 1000 QAR, shipping is free. For all other orders, there is a flat shipping cost of 99 QAR, that will be added to your total cost at checkout.
RETURNS
We are confident that you will love your purchase, but if for some reason you don’t, you can send it back to us within 15 days of receipt and you will get an exchange item or store credit.
ZÉNAÏS
ZÉNAÏS, founded in 2019 in Athens, Greece, creates statement pieces that transcend time, embodying a fusion of ancient heritage and contemporary expression, resulting in statement pieces that are both current and timeless with an edge.
Zoe, the founder of the brand, driven by her love for creativity and a natural evolution of self-expression, embarked on the path of founding her own brand. ZÉNAÏS became the canvas through which she could unleash her artistic vision and share her unique perspective with the world. Through her passion for style, design, and art, she seeks to inspire individuals to embrace their own creativity and adorn themselves with pieces that tell a story.
ZÉNAÏS breathes life into each meticulously handcrafted piece, using precious materials and infusing them with strong symbols. Nature's organic shapes and fluid curves serve as the ultimate inspiration of ZÉNAÏS designs, symbolizing the eternal movement and vitality of life.
The brand itself has also a female energy, as its name ZÉNAÏS has been derived from the Greek word Ζηναις, which honors the female form of Zeus, the god of the sky, lightning and thunder in Ancient Greek mythology. As the king of the gods on Mount Olympus, Zeus represents power, strength, and creativity.
ZÉNAÏS at its core is a symbol of empowerment, self-expression, and the beauty that lies within each individual.