HOW DO I CARE FOR MY ITEM?
TRULY UNIQUE HANDCRAFTED OBJECTS
The beauty of handcrafted objects lies in their uniqueness. Our pieces are created one by one, so there might be slight differences in color, markings, stitches and finishing. These are not defects, but what gives each item their special charm and unique character.
Although we take great care to depict each item as realistically as possible, please note that due to photographic or screen limitations, there might be small differences in visual appearance.
CARING FOR YOUR HANDCRAFTED PIECES
All handcrafted objects need love and care to maintain their beauty. If applicable, always follow the care instructions that come with each item to ensure they remain at their original state for as long as possible.
For jewelry that has been gold-, silver- or rhodium-plated expect the plating to fade over time. This happens unavoidably to all plated jewelry but with extra care you can extend the life of the plating. The speed at which the plating fades depends on multiple factors like your skincare products, level of perspiration or even your skin PH. Avoid contact with soap, perfume, hairspray, lotion or other face or body products. We recommend that you remove your jewelry when showering, swimming, washing your hands, styling your hair or using cleaning agents, as this will damage the plating.
For solid sterling silver jewelry, expect the silver to tarnish. Silver is a metal that reacts to air and humidity and therefore gets oxidized. It is an unavoidable natural process but thankfully it can be reversed (see below how to clean your jewelry).
Be extra careful with jewelry with stones and pearls. Stones are fragile and may break, crack or get scratched.
Store your jewelry away from direct sunlight and in their original packaging or in velvet jewelry boxes to avoid damage from air, humidity and contact with other items. Make sure that the storage area has low humidity. You can place a piece of chalk or a small bag of silica gel in the storage area to minimize tarnish.
Clean your sterling silver or fine jewelry by soaking them for a few minutes in warm soapy water. Then rinse well and gently rub them with a soft microfiber cloth. Do not using paper towels or harder cloths to avoid scratching. Do not immerse your gemstone or pearl jewelry to jewelry cleaning or polishing solutions.
If in doubt, it is preferable to seek professional cleaning services from a goldsmith or a reputed jewelry shop.
Store your leather bags in their original packaging or a cotton pillowcase to protect them from dust, humidity and sunlight and always handle them with clean hands. Take your bags for a professional cleaning once a year to increase their lifespan.
Clean any stain immediately, or seek professional help at the soonest. Some stains on leather can be removed with white chalk dust that you should place on the stain immediately, and wipe it away with a soft cloth the next day. If your bag gets wet, tap dry as much liquid as you can using a soft cloth and then let it air dry.
If your suede leather bag gets water stains, brush them out with a clean and soft dry brush. Be gentle so you don't end up scratching your bag. You can also try a clean white eraser to gently rub some stains off.
Keep your scarves happy and bright by storing them away from humidity and direct sunlight. Follow the care instructions that come with each piece and use cool iron on the back side only.